Text Entry Interaction - How to "reset" after incorrect entry

Hi Katie and welcome to Heroes! 

Is it a standard fill in the blank/text entry question type - if so, you could enable the attempts from within the question, and the user will see a Try Again layer, and be brought back to the question to retry it. Their previous answer would still be visible, but they'd be able to enter a new answer. You could also set a trigger on your incorrect layer to "jump to slide - the text entry slide" and set the slide properties for that slide to "reset to initial state" so that it would be treated as a brand new visit and the box should be empty and they'd be able to progress again. 

If you're using your own custom text entry, you'll need to add a trigger to reset the variable. 

I am also having trouble with this. If the learner enters incorrect text, the try again layer pops up, but once they go back to the text entry field, the incorrect answer is not cleared and there is no way to clear it. 

Please help-- on a deadline and this is the big hold up for us. 

Thanks

Hi Nichole, 

My previous answer above is the only way to set this up to clear out the users previous answer, as by default it'll show the user the answer again and allow them to edit/change it. 

For others coming across this problem, you need to make sure that the question allows for multiple attempts. Under the Question Tools (Design) menu change the attempts to "unlimited" and you will notice a new layer called try again is created. Now users can keep resubmitting until they get the right answer. 

Thanks Chris - more than one attempt will allow for a try again for a couple times and then an unlimited they'll try again until they get it correct! The text entry won't be automatically cleared out thugh, so that's just something to keep in mind. 

I have a question and is set for multiple attempts, Is there a way to have the try again pop-up display after every incorrect attempt?

Every time the learner clicks Submit, they are shown either the "Correct" layer or the "Try Again" feedback layer. Only after they exhaust all their attempts does the "Incorrect layer" show. If they are given unlimited attempts, the "Try Again" layer pops up every time.

It seems this solution is needed to jump to another layer, and not another slide. I am not getting your solution to work. 

Hi Rodney and welcome to E-Learning Heroes. 😊

This conversation is a bit dated, but we'd be happy to help you as well.

Please share your .story project file so we can investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

I have attached it, thanks. 

Hi Rodney! 

I'm happy to help! I'd suggest adding a trigger to the Try Again layer that resets the value of the AMEX variable.

Here's a screenshot of the trigger. Make sure it's listed above the trigger set to hide the layer.

Please let me know if you have additional questions!