Text to Speech is not creating Audio file

Dear All,

I am facing a major challenge with respect to text to speech.

Once I am creating the audio using text to speech, the wave file is not showing in timeline. Text to speech file name is created in timeline but no wave or audio. Loud speaker icon is showing on slide as usual.

Troubleshooting done: Storyline updated to latest version 3.61 which released on 15th Feb 2022.

Completely uninstalled storyline. Cleared Cache, history and temp files. Restarted computer. Then installed again. Still the issue persist.

 

Appreciate urgent assistance.

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