I work a hybrid work schedule where I work off a Surface Pro at home and an all -in-one at work. My surface pro is running Storyline 360 3.53.25436.0 and my desktop at work is running 3.32.18834.0. I just updated my PC this morning.
When I try to open storyline files on my PC it gives me an error that says "This project uses features that are not available in this version of Storyline. Please upgrade..."
Thanks for reaching out! Great call on opening a support case to connect with one of our engineers. I see Matthew has reached out to offer some guidance. You're in good hands; feel free to respond to Matthew with any additional questions!
Do you have any idea why my PC is downloading and installing an old version of the software? I've clicked "check for updates" several times and nothing shows up.
Sorry to hear you're hitting this snag! I see Matthew responded in your case with the next steps to take to try and resolve this. Feel free to go through those steps, and reply to Matthew, letting him know where you're at. Let's keep moving within your case, so we keep all info in one spot, and I'll follow along!
3 Replies
Hello Tyler,
Thanks for reaching out! Great call on opening a support case to connect with one of our engineers. I see Matthew has reached out to offer some guidance. You're in good hands; feel free to respond to Matthew with any additional questions!
Do you have any idea why my PC is downloading and installing an old version of the software? I've clicked "check for updates" several times and nothing shows up.
Hello again, Tyler!
Sorry to hear you're hitting this snag! I see Matthew responded in your case with the next steps to take to try and resolve this. Feel free to go through those steps, and reply to Matthew, letting him know where you're at. Let's keep moving within your case, so we keep all info in one spot, and I'll follow along!