Trigger stops working after publishing + States not working on mobile

Thanks for sharing your file with me, Kamille! It sounds like you're seeing two different issues here, so let's tackle them one by one.

1. 'Jump to slide' triggers aren't working correctly. 
   Were you viewing the published output locally when you noticed this happening? Instead, try hosting the published output on a web server or a learning management system to ensure all of the features in your project work properly
   
   I published your project for Web and hosted it on Tempshare. Here's a screen recording of my testing. I did find that the course took a little while to load at first, because it has so many media files in it. You can also test the link to your published course here!
2. Hover states aren't working on mobile devices.
   There actually isn't a hover state on mobile devices. Instead, you'll want to use a selected or visited state. 

I hope that helps to clear things up. Let me know if you have other questions!

Thanks for your help, Alyssa. It is very much appreciated!

1. I was viewing the output on articulate-online when I first noticed it. I have a copy on a company webserver and there it works fine. The output you published has the same problem. When you click on the video icons it just hangs forever. It should jump to a new slide. When I do a preview in Storyline it works but after publishing it even the preview stops working and no triggers are fired and it just hangs.

It is really frustrating as I was about to deliver the project, that as said have worked for weeks, and now I am clueless as to what to do to get it working.

2. I expressed my self wrong unfortunately. What I meant to say was, that when pressing on a letter button a sound is activated and some of the grapics on top are high lighted (changing state to selected) and when the media ends the state is changed back to normal with a trigger. On a computer that works fine but when running it on a mobile platform the graphics only change state for a split second.

Hi there, Kamille.  I am confirming that I see the same behavior with Alyssa's output on my iPad mini.  I don't see the video slide, and I don't hear the audio.  I only get the momentary state change on the icon.

We're going to do some further testing, and we'll let you know what we see!

Hey Kamille.  I noticed at least one thing in your file that was not necessary:  You had triggers to change your letter icons to the Hover and Selected states.  Because those states are built in, you don't need a trigger to make the change!  Storyline does the work for you with built-in states.

Removing the triggers helped the functionality a bit.  Check out this pared-down version of your course here.  I was able to get the selected state to remain on the letter icon while the audio plays.

I'm still having a little trouble with the "active" state on the mouth and head above.  Also, do you know how the letter icon goes back to the normal state after the audio finishes playing?  I don't see a trigger for it, and I would expect it to remain in the selected state without a trigger to change it to normal.

We'll keep hacking away at it, though!

Dear Crystal, thank you so much for the help!

The state of the letter icon has puzzled me for a while. I began by having triggers that changed the state when the audio finished but as I added more, suddenly they stopped working. I couldn't figure out why, so thought I would delete all the letter icon triggers and try again, and then suddenly it worked - without triggers. So I thought "I don't know how but it works" and continued with other tasks.
In other words, its a mystery to me how the state of the letter icons change.

It looks really good the version you uploaded - I now have hope the project can work. Thank you again!

Hi Kamille! I wanted to keep you in the loop with the work we're doing in your file. We've enlisted the help of our Support Engineers to have a closer look at the triggers and to do further testing on mobile devices. As soon as they have more to share, they'll reach out to you via email. I'll also follow along with your case as it progresses. Keep an eye out for an email from our team!

Hi Kamille! I popped in to check on your case this morning, and I can see my colleague Lea is testing your file now. You should hear back from her shortly!

Thank you very much, Alyssa!

I haven't heard anything for a while now. Is the issue still being looked at or should I conclude that it just doesn't work. I need to deliver something soon so I am not sure if my best bet would be to try a workaround or in worst case some other software.

Hi Kamille, thanks for checking in. Lea logged the issue as a software bug, and our team is looking at next steps. Once a bug is logged, here's how we tackle it. 

We'll be sure to keep you posted on any new developments. You'll be notified of any new information immediately since you're now subscribed to this thread. 

Hi, has there been a solution to this issue?

I'm experiencing the same issue right now. And I'm due to present my work for approval tomorrow (!!!!). 

I had published a previous version and uploaded onto Scorm Cloud and it worked just fine. But because I needed to add a couple of paragraphs to the content after the SME review, I had to republish the post-review version and upload onto Scorm Cloud. And that's when I saw the problem. :(

When previewed within Storyline, everything works just fine. But when I publish it and upload it onto Scorm Cloud, the triggers and the motion paths, quiz become problematic and don't work the way they're supposed to.

I would appreciate all the help anyone can give. I've got 25 hours to make this right. :(

P.S. I just looked at the previous versions (including the version that was reviewed by the SME) that were working just fine (triggers and motion paths all good). They're now having the same issue as the most recent version. 

What's happening?? :(

Hi Mary,

Sorry you ran into an issue with your course - the issue originally discussed here looks to be an issue with objects on a mobile device with content created in Storyline 360. It seems your course was create din Storyline 2, so I'm not certain it's the same issue. 

Could you let me know what slide or slides have the motion path items and are causing you the trouble? Also do you know if you're using the latest update of Storyline, Update 12? I published your course up to SCORM Cloud in case you'd like to test if my version behaves differently than yours. Here's a link to the course. 

Hi Ashley,

Thanks for your reply. Yes, my Storyline has the latest update 12: 1705.520.

Your version on Scorm Cloud has the same issue. The slide that has the motion paths is slide 1.3 Panels. The content (group) slides across the motion paths just fine when I initially click on the panels, and I am taken to the scenes where the buttons within the panels are supposed to take me. However when I click the continue button from different scenes and go back to the 1.3 slide, the motion paths then go crazy. 

I was able to present my work for approval yesterday only because I used preview from file (not published) which worked just fine.

I hope I'm making sense. Apologies if I had posted on the wrong discussion but this thread is what comes up whenever I type in some keywords of my issue. 

I've attached a screen recording to show you how the panels/motion paths misbehave to give you an idea. Note that when I exit from the Correct feedback, I'm supposed to be taken back to the 1.3 Panels slide and the "What is risk" panel should still be open.

Hi Mary,

Thanks for sharing that here - take a look at my Peek recording. What browser were you viewing the content in? Do you know if it has Flash enabled or not? 

Hi Ashley,

Thank you for responding to my issue. I was viewing the course from Scorm Cloud on Chrome with Flash enabled. I was on my deadline already so I just sent the file to our LMS team and prayed to high heavens it'd work. And it did! I don't know what happened there because I didn't do anything after I posted here. I'll just chalk it up to browser issue, I guess?

Thanks, Ashley.  

Thanks for the update Mary and I suspect you're right that it's a browser specific issue - so hopefully you were the only one to run into it. Let us know if you have any other problems and we'll be happy to help! 

Hey can anybody help me.My course works perfectly in the articulate storyline2 player but when i publish it it is not working properly in the browser i dont what happening. Anyone can help me please

Hi Noushad and welcome to E-Learning Heroes :)

Would you be able to share your .story file so that we can take a look at what may be going on?

I am experiencing the same issue now too. When I'm in storyline 360 project works perfectly, but when I publish triggers are not working but working on a refresh of a browser. 

I refresh and then the slides that didn't work ok are they work properly, but some other that worked ok are not working ok after refresh.

I tried clearing my cache, restarting storyline and computer, uploading to an s3 server, but the same behaviour continues. The course is full of triggers and has loads of audio in layers.

Can somebody help me please, my client is not happy as I lost more than 2 days just for this issue?

Hi again, Nives!

Really sorry you've hit these snags! I recently replied to your other discussion post over here -- we can keep the conversation going there if you'd like!

Good Day

I am having a problem with same problem. In preview mode the triggers work however once published, some triggers do not work. In particular - module 3.

https://360.articulate.com/review/content/44f536e2-abcc-48ec-b222-988c54f95ae2/review

I urgently need this to be resolved as the module was meant to go live yesterday.

Hey Glynis,

Thank you for reaching out and I am so sorry you are running into some snags here. 

I appreciate you sharing the review link as well! I went through module 3 and it appeared that the triggers were working for me. Would you be able to share your .story file to this thread? Also, what triggers are giving you troubles? 

Please let me know if you have any additional questions! 

Hello everyone!

I have great news to share! We are no longer seeing this bug where state changes do not work correctly on mobile when using our latest version of Storyline 360 (Build 3.72.29699.0).

Please let us know if you’re still noticing the issue and we’ll be happy to continue troubleshooting with you in a support case.