I am creating a course in Storyline 360 and am having a problem typing text into the Notes box. It is extremely slow, so bad that instead I type into a Word file and copy & paste into SL.
I see that there were a number of issues similar to this in earlier threads but they are all 3-8 years old. Are there any new fixes for this issue?
Hi James: Can you keep us posted on the solve too? Given that this has been occurring across organizations for over two years, I'm curious if there's a solve. Clearly upgrading has not rectified the issue.
I took a look at James' support case and it looks like troubleshooting is still on going and the support agent handing the case has requested for sample project files for testing. We recommend opening a case with our support team here as well so we can also check if the behavior you're experiencing is specific to a project files or is being caused by something else.
Hi Steven, I'm wondering if we have been able to be clear on these forums about what we're experiencing, which could be why you aren't able to replicate the issue. I can tell you that what I experience isn't a time lag (others may have different experiences). What happens for me is that I click into the Notes area and start typing, and nothing happens. I have to click in that are multiple times (usually more than 2x) before the area will recognize that I've changed focus from the main screen to the notes area.
Is what I just described different from what you've been testing? Unfortunately, most of us aren't software developers and don't have the correct language to express the problem. Maybe something along the lines of "Notes area does not respect mouse click/shift in focus to that area on first click."
There is no good way to show this via video, or I would have made one already. Although a small issue, it can wreak havoc multiple times per day.
Thanks for sharing the feedback! Sorry for any confusion!
Testing the behavior again (Storyline 360 ver. 3.80.31058.0 via Windows Parallels on a Mac M1) I was able to click in/out of the Notes panel, as well as paste text without noticeable delay or loss of focus.
If you've tried the steps I shared previously but are still encountering issues, I'd be glad to take a closer look at one of your affected .story files. If you're comfortable sharing a copy here in the discussion or privately with our support engineers, we'd be happy to troubleshoot this further!
Hi Stephen, Thanks for trying that out so quickly. Does this behave the same way for you when you have a larger project populated with many pages, images, and text? There are a number of people in your forum stating that they are experiencing this "lag," so something is going on. I'd encourage you to open a larger project, copy text from the page and paste it into the notes and see if it acts differently. For me, it seems as though when I click in the notes area the focus remains on the text I just copied. Also click into a text box and edit the text, and then try to shift focus to the notes section and type something. The focus remains on the "open" text box.
I always work on projects locally, after experiencing the negative side effects of not doing so in a previous project. As for a repair of Storyline, unfortunately we don't have admin access to our computers at my job, so I'll have to put in a ticket to do the repair, and then, assuming it doesn't fix the issue, I'd be happy to hop on a call if that would be helpful. I see Steve has also provided a project, so maybe that will help.
If there is a fix for James's (and everyone else's) issue, can it please be posted here? I am experiencing the exact same problem with lagging when trying to type notes into the Notes section - BUT ONLY on the Modern player. The Classic player works fine. I have the latest version of Storyline 360, as of the date of this comment - v3.83.31444.0. I am working locally off of the hard drive.
Most of the people who are reporting this problem, are reporting exactly what I am experiencing too, so whatever resolution worked for James will most likely work for my issue as well. (Or, if no one's lagging experience has been resolved, then mine will likely remain unresolved too. I just wish these threads included the resolution - or if there wasn't one. But, that's just constructive feedback!)
I have attached the file in which I am experiencing lagging (but this happens for all stories using the modern player).
(Sadly, whenever I send these files, I usually find that the problem can't be reproduced on your side. But, when you're finished validating that, please remove the file from this thread, if you don't mind. Thanks!)
Here's a quick recording of what happens when I try to add notes to the slides in your project file. The section is pretty responsive for me, but I understand that you've already worked with support engineers who were also unable to replicate the behavior. Have you tried repairing your Storyline 360 installation to see if this fixes the issue for you? If repairing doesn't work, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
35 Replies
Hi James: Can you keep us posted on the solve too? Given that this has been occurring across organizations for over two years, I'm curious if there's a solve. Clearly upgrading has not rectified the issue.
Hi Jessica,
I took a look at James' support case and it looks like troubleshooting is still on going and the support agent handing the case has requested for sample project files for testing. We recommend opening a case with our support team here as well so we can also check if the behavior you're experiencing is specific to a project files or is being caused by something else.
Hi is this ever going to be fixed? Or are we just going to keep pretending that you're collecting information and researching?
Hi Tomer!
It sounds like you're also experiencing input delay when typing in the Notes section of Storyline. Sorry to hear that, but I'd be glad to assist!
Testing the behavior on my end (Storyline 360 ver. 3.80.31058.0 via Windows Parallels on a Mac M1) I did not observe any input delay.
If you've confirmed that you're working locally, and performing a repair of Storyline doesn't solve the issue; I'd be happy to take a closer look at your project file! If you're comfortable, please share a copy here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is complete!
Hi Steven, I'm wondering if we have been able to be clear on these forums about what we're experiencing, which could be why you aren't able to replicate the issue. I can tell you that what I experience isn't a time lag (others may have different experiences). What happens for me is that I click into the Notes area and start typing, and nothing happens. I have to click in that are multiple times (usually more than 2x) before the area will recognize that I've changed focus from the main screen to the notes area.
Is what I just described different from what you've been testing? Unfortunately, most of us aren't software developers and don't have the correct language to express the problem. Maybe something along the lines of "Notes area does not respect mouse click/shift in focus to that area on first click."
There is no good way to show this via video, or I would have made one already. Although a small issue, it can wreak havoc multiple times per day.
Hi Kristin!
Thanks for sharing the feedback! Sorry for any confusion!
Testing the behavior again (Storyline 360 ver. 3.80.31058.0 via Windows Parallels on a Mac M1) I was able to click in/out of the Notes panel, as well as paste text without noticeable delay or loss of focus.
If you've tried the steps I shared previously but are still encountering issues, I'd be glad to take a closer look at one of your affected .story files. If you're comfortable sharing a copy here in the discussion or privately with our support engineers, we'd be happy to troubleshoot this further!
Yep... I am getting the exact same lag. It is very frustrating. Here is a sample. Work your magic and please find a solve.
Hi Stephen, Thanks for trying that out so quickly. Does this behave the same way for you when you have a larger project populated with many pages, images, and text? There are a number of people in your forum stating that they are experiencing this "lag," so something is going on. I'd encourage you to open a larger project, copy text from the page and paste it into the notes and see if it acts differently. For me, it seems as though when I click in the notes area the focus remains on the text I just copied. Also click into a text box and edit the text, and then try to shift focus to the notes section and type something. The focus remains on the "open" text box.
I always work on projects locally, after experiencing the negative side effects of not doing so in a previous project. As for a repair of Storyline, unfortunately we don't have admin access to our computers at my job, so I'll have to put in a ticket to do the repair, and then, assuming it doesn't fix the issue, I'd be happy to hop on a call if that would be helpful. I see Steve has also provided a project, so maybe that will help.
If there is a fix for James's (and everyone else's) issue, can it please be posted here? I am experiencing the exact same problem with lagging when trying to type notes into the Notes section - BUT ONLY on the Modern player. The Classic player works fine. I have the latest version of Storyline 360, as of the date of this comment - v3.83.31444.0. I am working locally off of the hard drive.
Most of the people who are reporting this problem, are reporting exactly what I am experiencing too, so whatever resolution worked for James will most likely work for my issue as well. (Or, if no one's lagging experience has been resolved, then mine will likely remain unresolved too. I just wish these threads included the resolution - or if there wasn't one. But, that's just constructive feedback!)
I have attached the file in which I am experiencing lagging (but this happens for all stories using the modern player).
(Sadly, whenever I send these files, I usually find that the problem can't be reproduced on your side. But, when you're finished validating that, please remove the file from this thread, if you don't mind. Thanks!)
Hi Michael,
Here's a quick recording of what happens when I try to add notes to the slides in your project file. The section is pretty responsive for me, but I understand that you've already worked with support engineers who were also unable to replicate the behavior. Have you tried repairing your Storyline 360 installation to see if this fixes the issue for you? If repairing doesn't work, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
Let me know if this works!