I have built a storyline course that disables the next button until a certain point on the timeline. It functions perfectly when using a laptop but does not when I take the same course on a tablet. On the tablet, the next button is always visible and always enabled. What can I do?
Fixed: We fixed a couple of issues with player navigation buttons on mobile devices. Buttons were visible when they should've been disabled or hidden, and the Next button was disabled when revisiting a slide.
Sorry to hear that you ran into this issue. As what Jurgen mentioned, there was a recent fix that was released for a similar issue, but since you're still encountering the behavior in your project file, I'd like to test your file to see what's going on. Would you be willing to upload a copy of it here or in private by opening a support case? Please include what tablet and OS you are using for testing so we can test the behavior as accurately as possible on our end. We'll delete it as soon as we're done troubleshooting!
4 Replies
which version of storyline you use?
there was a fix in July update
Thank you for your reply. I am on the latest version (August) and this was happening even after the July update.
Hi Betsy,
Sorry to hear that you ran into this issue. As what Jurgen mentioned, there was a recent fix that was released for a similar issue, but since you're still encountering the behavior in your project file, I'd like to test your file to see what's going on. Would you be willing to upload a copy of it here or in private by opening a support case? Please include what tablet and OS you are using for testing so we can test the behavior as accurately as possible on our end. We'll delete it as soon as we're done troubleshooting!
Thank you. I opened a support case.
Betsy Murphy, PHR
Principal, Breakthrough Talent Solutions, LLC
469-222-6420
2920 Cole Castle Drive
Lewisville, TX 75056
www.breakthroughtalentsolutions.com
[Professional in Human Resources® (PHR®)]