Video freezes when video reaches 2:57

Apr 05, 2021

I am building my course in Storyline 360. Our videos are all compressed before we put them in SL, and compression is set to Automatic.

I have published the course to Review and to Articulate online and tried it in multiple browsers (Edge and Chrome) and one of the videos freezes every time it reaches 2:57. I cannot scrub on the seekbar, unless I go to another slide and come back.

There are no triggers that could be causing the issue. I don't know what else to try.

1 Reply
Lauren Connelly

Hello Allison!

I'm sorry you're running into this issue where one video in your course freezes when it reaches 2:57. It's hard to tell what could be causing the snag without seeing the course. With your permission, I'd like our team to look at your course to understand why the video is freezing. You can share your project with our team in a support case.