Zoom Picture Issue: Original Picture Sizes Skewed

We have a few pictures which we had to shrink down to fit onto our slides, but for each picture we've added a "Zoom Picture" so that the user can view a larger version of the image. 

The problem is for some reason, the specs (height & width) of the shrunken picture are skewed and look terrible when we publish or preview the slide. The zoomed-in version of the picture looks as it should, but the initial picture has the wrong dimensions.

I'm not sure why this is happening or if I'm doing something wrong. I'll attach two images to help show what's happening.

I'm using Articulate 360 v3.40.22208.0

13 Replies
Lauren Connelly

Hello Bailey!

I'm happy to help! Do you see this same error when viewing the course after publishing for web or Review 360? With your permission, I'd like to take a look at your project. You can upload it privately by using this secure upload link! You'll receive a notification as soon as the file is received. 

Let me know if you have additional questions!

Lauren Connelly

Hi Bailey!

Thank you for providing both the story file and screenshots! I also see the images with the zoom picture feature are blurry. I've shared this with my team so that we can determine the culprit.

As a workaround, I'd suggest adding a state to each of the pictures you're looking to resize. This way, you'll have control over the size of the image on the slide. I'll keep you updated in this discussion if our team finds the fix.

Leslie McKerchie

Hi Bailey,

I took a look at the project file that you shared above. I could not identify what slide equates to Image 1, but I was able to find Image 2 on Slide 2.10.

I published this slide to SCORM Cloud as a comparison and it's working as expected for me.

Can you take a look at this link and let me know if you're still seeing an issue or is the issue specific to your LMS? If you are seeing an issue, please let me know what browser you're using and I'd be happy to take another look.

Leslie McKerchie

Thanks for confirming, Bailey.

I published your course using the latest version of Storyline 360, which is Build 3.52.25156.0.

Do you know what version of Storyline you're using? 

  • You can check by going to Help > About Articulate Storyline

If you were viewing the course on your local computer before uploading it to a web server, that might have also caused the issue.

Let me know if you can pinpoint the cause or specific browser, and I'd be happy to take another look.