Forum Discussion

KaitlynPrice's avatar
KaitlynPrice
Community Member
22 hours ago

2-3 minutes of dead air at end of Storyline video

Hello!

I am running into an issue where every time I export a video from Storyline it ends up with 2-3 minutes of dead-air, with the last slide from the video frozen. I have tried adjusting the triggers on the last slide, using the default "Jump to next slide", the "Stop media" when timeline ends trigger, I've tried disabling the triggers. Every time I export, there's still dead air at the end. The last slide has the timeline ending in the right spot. 

Any other things I can try? 

advice
storyline 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 hours ago

    Hello KaitlynPrice​, 

    Thanks for sharing what you've tried so far! 

    • Do you notice any change if you import your current project file into a new .story file, and then publish? 
    • I'm curious what content you have on the last slide of your course. Do you notice any change if you add/remove media or elements on that slide? 

     

    Since this behavior appears to be specific to your project file, we'd be happy to take a closer look. You can share your .story file and a screen recording of this behavior in this thread or privately in a support case.

    Looking forward to hearing from you!