Forum Discussion

KaitlynPrice's avatar
KaitlynPrice
Community Member
2 months ago

2-3 minutes of dead air at end of Storyline video

Hello! I am running into an issue where every time I export a video from Storyline it ends up with 2-3 minutes of dead-air, with the last slide from the video frozen. I have tried adjusting the tri...
advice
storyline 360
KaitlynPrice's avatar
KaitlynPrice
Community Member
2 months ago

Hello! 

I just tried importing to a new .story file and publishing again, but there's still dead air at the end. 

I have also tried changing/removing stuff on the last side to no avail. I will open a support case for this. Thanks!

StevenBenassi's avatar
StevenBenassi
Staff
2 months ago

Hi KaitlynPrice​!

Glad to see Luciana has been helping you!

Smart move on sharing your .story file through a support case. I see that you've connected with my teammate, Darwin. As he shared, we have this behavior logged as a bug in Storyline 360. This bug causes:

  • When publishing from Storyline 360 to Video, inserted Videos from a Slide keep playing after jumping to subsequent Slides.

 

We've included your voice in the bug report so we can notify you as soon as a fix is ready. In the meantime, as a workaround, we suggest trimming the video so you can insert the full duration onto the Slide. This user guide can walk you through the steps!

Thank you for your patience. I'm sorry if this has been slowing you down!