Forum Discussion
Hi, everyone!
I wanted to share an update on this discussion.
During our investigation of this issue with audio not playing on Catalina and Safari 15, we've found that the issue is not only affecting Storyline's published output but also other web applications like Google Translate when viewed using this environment. From here, we're waiting for the solution from Apple to come in the form of a patch.
If upgrading Catalina to Big Sur or Monterey is not possible, we've identified another option where you can turn off an experimental feature in Safari 15. Here are the steps:
1. In Safari, click on Develop.
2. Go into Experimental Features.
3. Uncheck the option for GPU Process Media.
4. Restart Safari.
For additional information on experimental features in Safari, we recommend going to https://support.apple.com/.
Let us know if this works, and please reach out through a support case if you have additional questions!