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360 crashes on version [V3.38.21861.0] cut/copy & media library inserting
Using latest version V3.38.21861.0. After update 360 keeps crashing with doing the simplest of task. For instance, just moving images in the timeline, it crashed. Saving it crashed. Trying to replac...
Hi Leslie, the repair has not been of any value, and it is happening in other storyline files as well. I'm finding most of the issues lie within the media library and cut/copy where it crashes the most. I have uploaded all the images using the view > Media Library and then during the project I use the insert image > From Media File. Once it's selected, the image imports and proceeds crash right thereafter. Same with cut/copy. Hope that helps a bit.
Hi there, Cindy!
I appreciate you trying a repair, and I'm sorry to hear about all these crashes. We want to make sure you feel comfortable authoring in Storyline 360 going forward.
Our Engineers are eager to dig in, so I started a case for further communication. Be on the lookout for an email!