Forum Discussion

CindyRoss-fc1e9's avatar
CindyRoss-fc1e9
Community Member
5 years ago

360 crashes on version [V3.38.21861.0] cut/copy & media library inserting

Using latest version V3.38.21861.0. After update 360 keeps crashing with doing the simplest of task. For instance, just moving images in the timeline, it crashed. Saving it crashed. Trying to replac...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hello Tracy and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're experiencing a similar issue.

I took a look at the support cases we worked with these users on and in both instances updating to the latest version of the software was able to correct the issue.

  • Do you know what version of Storyline you're using?
    • You can check by going to Help > About Articulate Storyline
    • We are currently on Build 3.48.24159.0 of Storyline 360. You can read all of the details here.

Please be sure to ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. Let me know if you have any questions.