Forum Discussion

AndrewPulford-b's avatar
AndrewPulford-b
Community Member
9 months ago
Solved

360 Review not allowing external reviewer comments

Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks  
Review 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello everyone, 🎉

    Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.

    Let us know if you still have issues, and we’ll work closely with you.

Fredrik_S's avatar
Fredrik_S
Community Member
9 months ago

Hi Eric,


Now it says "You do not have access to this item" for the reviewers.

 

EricSantos's avatar
EricSantos
Staff
9 months ago

Thanks for sharing what your reviewers are experiencing, Fredrik. I ran some tests and confirmed that the "Enter" key workaround works on my end. 

After ensuring they're using the latest version of a supported browser, I recommend clearing the cookies for https://360.articulate.com/. 

Let me know if that works for the reviewers. I'm more than happy to assist you further if needed.

  • Fredrik_S's avatar
    Fredrik_S
    Community Member
    9 months ago

    Thank you Eric, it seems to be working now.

    • EricSantos's avatar
      EricSantos
      Staff
      9 months ago

      Awesome, you're welcome, Fredrik!