Forum Discussion
360 Review not allowing external reviewer comments
Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks
Hello everyone, 🎉
Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.
Let us know if you still have issues, and we’ll work closely with you.
I tested this to see if it was working using a valid non-Articulate ID. The email seems to have been accepted but I can't type in this box. No flashing text cursor appears, and it doesn't accept any input.
The link used and shared was generated with these permissions:
Hello Andrew,
I'm happy to help! I appreciate you sharing what you see on your end.
I ran some tests with a non-Articulate ID email with the same settings as you have, and I could enter comments.
If you're already using the latest version of a supported browser, I recommend clearing your browser cookies or cache and seeing if it helps.
If the issue persists, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
