Forum Discussion

AndrewPulford-b's avatar
AndrewPulford-b
Community Member
9 months ago
Solved

360 Review not allowing external reviewer comments

Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks  
Review 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello everyone, 🎉

    Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.

    Let us know if you still have issues, and we’ll work closely with you.

AmiKotak's avatar
AmiKotak
Community Member
8 months ago

EricSantos - I am still facing this issue, not sure if its resolved for all?

JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hi AmiKotak,

I just now tested the feature to confirm if it works, and on my end, it does. We're also not seeing any recent reports of the issue from other users. I recommend opening a case with our support team here and sharing the email addresses of your reviewers so we can check if they are linked to existing Articulate IDs. If they are, this would explain why your reviewers are being required to sign in before being able to leave a comment.