Forum Discussion

AndrewPulford-b's avatar
AndrewPulford-b
Community Member
9 months ago
Solved

360 Review not allowing external reviewer comments

Anyone else getting this issue - external reviewers can't enter comments (link is set to anyone with the link - no Articulate account required). Was working fine last week. Thanks  
Review 360
  • EricSantos's avatar
    EricSantos
    9 months ago

    Hello everyone, 🎉

    Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.

    Let us know if you still have issues, and we’ll work closely with you.

VonChenery_1's avatar
VonChenery_1
Community Member
5 months ago

Hi Eric, I have the same issue occurring today - Reviewer without an Articulate license does not have the Comments window at all. What have I missed?

 

  • VonChenery_1's avatar
    VonChenery_1
    Community Member
    5 months ago

    Eric - I cleared my Edge cache for the last 24hrs, reopened the Review360 course, and selected Disable Comments then resent the Link to the User (without an Articulate license). The User could then enter comments. Pics below...

     

    = 

     

    • KellyAuner's avatar
      KellyAuner
      Staff
      5 months ago

      Hi VonChenery_1,

      I'm glad to hear that the user is able to leave comments now!

      I wanted to quickly clarify that you mentioned you selected disable comments, but your screenshot shows they're enabled. You'll likely want the comments enabled if you're having the course reviewed!

      • HRLearning2's avatar
        HRLearning2
        Community Member
        5 months ago

        It still does not work for my reviewers. This was working before. Now it is asking people to enter their email, next is they would either be:
        1. Directed to the Articulate Login page
        or
        2. They get the comment field but they cannot type anything.