Forum Discussion
360 Review not allowing external reviewer comments
Hello everyone, 🎉
Thanks for your patience while we worked on a fix. I’m happy to let you know that the issue has been resolved.
Let us know if you still have issues, and we’ll work closely with you.
Hi HetlenaJohns538,
I'm happy to help!
Are you seeing that the comment field is disabled? One thought is if a user hasn't clicked the play button at the start of the course, they won't be able to leave a comment. The course must be playing before they can comment. This ensures that the appropriate slide is associated with the comment.
If the play button has been clicked and the issue persists, it'd be helpful to see a copy of the file for further testing. You can share it privately in a support case and we'll delete it once troubleshooting is complete!
Hi there, we are noticing the exact same thing happening this week with select outside reviewers. Most of my reviewers' comments are coming through, but today one person was unable to leave their comments. Additionally, my coworker had the same thing happen with just one (different) outside reviewer earlier this week. That same reviewer was able to comment on my course. Do you have any ideas?
Hi MichaelRichterm,
Thanks for reaching out about this!
This definitely seems odd and sounds like the issue is a bit sporadic across reviewers and courses.
- Are they receiving an error message when trying to comment or is the comment not saving?
- Does using a different browser or device make an impact?
If this issue continues, I'd like to connect you with one of our Support Engineers in a case to help get this resolved quickly!
Hi KellyAuner​ ,
It was indeed odd, but my reviewer was finally able to get in after three attempts, and his comments began to show up. I asked him to clear his cookies and cache, but in the end, he told me it was simply a matter of multiple attempts (closing out the app and going back into it) that fixed it.
No error message was received. It was just that the comments would not show up. I know that he used the same browser each time, so it seems like it was just a glitch, or a couple of glitches over a few days this time. I'll continue to document if anything else happens, and will definitely work with your support engineers if it continues.Thanks for your help!