Forum Discussion
64bit and Multithread Workloads for Storyline
I just want to share something I have been sitting on for quite some time and that is my thoughts on the frankly old architexture that Storyline 360 is built on. From a back end point of view it onl...
Hi Everyone!
Great news! I'm happy to share that we just released Storyline 360 (version 3.82.31354.0), which includes a new 64-bit version of Storyline 360! Harness the processing power in modern computers with 64-bit Storyline 360. Large, media-rich courses benefit from increased stability and faster performance!
To use 64-bit Storyline 360, please update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
This was highly requested, so we hope it serves you in your course creation! If you run into any snags, don't hesitate to contact our team in a support case.
I have been reading now so many discussions with this complaint, and it looks as if they don't give a sh*t.
The frustrations you get from losing your work because you can not save. The crashes all the time; it drives you crazy.
It works well with small projects, but the moment you go to a 100Mb project, the nightmare starts.
2023 and still no 64-bit version.
It seems they do not want to invest in it anymore but they are still asking for a lot of money for the license—very disappointing and lousy customer service.
Alan Sodenkamp
At one point I did have quite a bit of crashing since I was experiencing the Intel issue, but they eventually fixed it and I have had zero crashing since then. I don't think the lack of 64bit support would result in crashing, so I would continue to follow up with them to troubleshoot your issue. In my experience, their actual customer support has been great. It's the lack of software engineering development that I 100% agree with you on. Two different things though.
Lack of 64 bit support means the software is massively limited in the amount of RAM it can address in your system - depending on how many other 32bit apps you have running this could be less than 2gb. With larger projects you can quickly hit that limit and then find the software hanging and crashing, meanwhile most modern PCs will have 16gb+ of free RAM that is going unused but can't be accessed by a 32bit application.
But when Customer Support is running as little more than interference for an incapable or absent software engineering corps, there are only so many times CS will get good marks before the house of cards collapses.
Running incremental updates as sprints with little to no communication between sprint teams does get regular, incremental fixes into the pipeline and buys time, but only so much time. Unless Articulate is willing (let's be brutally honest, capable) to do a ground-up rewrite of Storyline as a 64-bit native app, this conversation will continue until Microsoft drops the last of 32-bit support in its OS.
Adobe appears to be having its own issues, considering how long Project Charm, the new version of Captivate, has been going on. Their development model is very similar to Articualte's, with the exception of a standoffish attitude to the user-base which dates back LONG before they bought their way into the eLearning game. With Adobe's Lead eLearning Evangelist no longer a part of the organization, I'm pessimistic if Captivate 20/21/22/23 will ever see the light of day.
