Forum Discussion

DebraBrennan-92's avatar
DebraBrennan-92
Community Member
17 days ago
Solved

Adding SSML codes, can't update TTS

I'm trying to add the SSML <speak><prosody rate=85%>  TEXT </prosody></speak>
But when I do, I get this message when I select the update button:

"Unable to connect. Check your internet connection and try again."

My internet is fine. I've logged off/back on to Articulate. It proceeds as expected if I remove the SSML.

Suggestions?

advice
storyline 360

5 Replies

  • Mike_Marcos's avatar
    Mike_Marcos
    Staff
    17 days ago

    Hi, thanks for sharing! Our support staff found that the tag is missing the straight quotes around 85%. 

    Try this instead. 

    <speak>
  <prosody rate="85%">
    TEXT
  </prosody>
</speak>

    Hope that helps!

    • RonPrice's avatar
      RonPrice
      Partner
      17 days ago

      I can't take credit. I got the answer from Support because I was having a similar but different issue

      • DebraBrennan-92's avatar
        DebraBrennan-92
        Community Member
        17 days ago

        Why on earth isn't the error something about syntax instead of my internet connection? LOL Sent me down a completely wrong trouble-shooting path!