Forum Discussion

officeape's avatar
officeape
Community Member
5 months ago
Solved

AI Assistant Outage also affecting AI Captions

I know that AI Assistant is experiencing an outage, and that the status message indicates, "This is only impacting AI Image generation when using AI Assistant." However, it also appears to be impac...
ai assistant
  • JoseTansengco's avatar
    JoseTansengco
    5 months ago

    Hi everyone, 
    I wanted to share that the incident is now resolved. Please feel free to open a case with our support team here if services haven't gone back to normal for you. Thank you, and we apologize for any inconvenience this bug may have caused.

JoseTansengco's avatar
JoseTansengco
Staff
5 months ago

Hello officeape,

We're very sorry for the inconvenience. We're still assessing the scope of this outage, and we'll update the status posted on our Status Page once we've confirmed if other services are also affected. In the meantime, I recommend clicking on the "SUBSCRIBE TO UPDATES" button to get notified once the outage is resolved.

  • MJS-DA's avatar
    MJS-DA
    Community Member
    5 months ago

    About 20 minutes ago the status page reported that the issue was resolved. I still can't get any AI services to work in Storyline. I've tried restarting Articulate and the computer. Is there something else I'm missing or is the issue still ongoing?

    • officeape's avatar
      officeape
      Community Member
      5 months ago

      Status page is still showing AI Assistant as a "major outage."

       

      • officeape's avatar
        officeape
        Community Member
        5 months ago

        And seconds later, NOW it says operational. My guess is things are still "resolving" and should smooth out in a few minutes.