Forum Discussion

officeape's avatar
officeape
Community Member
5 months ago
Solved

AI Assistant Outage also affecting AI Captions

I know that AI Assistant is experiencing an outage, and that the status message indicates, "This is only impacting AI Image generation when using AI Assistant." However, it also appears to be impac...
ai assistant
  • JoseTansengco's avatar
    JoseTansengco
    5 months ago

    Hi everyone, 
    I wanted to share that the incident is now resolved. Please feel free to open a case with our support team here if services haven't gone back to normal for you. Thank you, and we apologize for any inconvenience this bug may have caused.

MJS-DA's avatar
MJS-DA
Community Member
5 months ago

About 20 minutes ago the status page reported that the issue was resolved. I still can't get any AI services to work in Storyline. I've tried restarting Articulate and the computer. Is there something else I'm missing or is the issue still ongoing?

officeape's avatar
officeape
Community Member
5 months ago

Status page is still showing AI Assistant as a "major outage."

 

  • officeape's avatar
    officeape
    Community Member
    5 months ago

    And seconds later, NOW it says operational. My guess is things are still "resolving" and should smooth out in a few minutes.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      5 months ago

      Hi everyone, 
      I wanted to share that the incident is now resolved. Please feel free to open a case with our support team here if services haven't gone back to normal for you. Thank you, and we apologize for any inconvenience this bug may have caused.

      • officeape's avatar
        officeape
        Community Member
        4 months ago

        Thanks, Jose! The issue was resolved promptly and everything returned to normal.