Forum Discussion
AI Avatar generation in Storyline
I generated 9 avatars using hundreds of credits just a week before the release of the updated avatar functionality (more natural speech, tags). Would Articulate be willing to credit us so I can re-generate using the newest engine? I feel if we had advance notice this was coming out then we would've waited to render.
Hi JohnStroup-bbeb,
Thanks for explaining what happened, and I appreciate you taking the time to share the timing. Spending hundreds of credits on nine avatars just before a more natural-sounding engine arrived, when you didn’t know it was coming, is frustrating, and I can see why you’d want to regenerate them.
Credits are used when an avatar video generates successfully, and regenerating a video uses credits again, so I can’t promise a credit for the avatars you already created. Since this depends on your account, a support case with your account details lets our team look at your situation.
When you do regenerate, previewing the voiceover with your character before you generate the video can help you avoid extra regenerations.
Let us know if there’s anything else we can help with.