Forum Discussion

LanceM's avatar
LanceM
Community Member
4 months ago

Allow Forward Seeking on Video Block Isn't Working

I am trying to allow people to fast-track through videos. I have the settings correct to "Allow Forward Seeking" but when I try it, it still doesn't let me or when I preview it, it doesn't work. I'm ...
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
4 months ago

Hi @LanceMosley,

Happy to check this for you!

I tested this on my end, and the option to allow forward seeking worked as expected. It would be helpful if we could see a video of how you're testing your course to help us better understand what's happening. Would you be willing to make a Peek 360 recording of the issue for us? Kindly include which browsers you used in your tests so we can troubleshoot the behavior as accurately as possible.

LanceM's avatar
LanceM
Community Member
4 months ago

Here's the link to the Peek 360 for the issue. I'm using Google Chrome as my browser. I did it in the Edit state and the Preview state, and it doesn't allow forward seeking.


https://360.articulate.com/review/content/01725dc0-a299-4c8d-b01b-4d06d8baf545/review

  • EmilyHolt-f27fe's avatar
    EmilyHolt-f27fe
    Community Member
    4 months ago

    I'm having the same issue. 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    4 months ago

    Hi LanceM, EmilyHolt-f27fe, and ZyriaLott,

    I appreciate the additional information. As a troubleshooting step, please try the following: 

    • Use Google Chrome's incognito mode to test the issue. This will ensure that the behavior isn't being caused by an active add-on that's running in the browser. 
    • Clear your browser's cache
    • Use a different browser, such as Microsoft Edge or Mozilla Firefox.

    If the issue persists, please open a case with our support team here to connect with a support engineer for additional troubleshooting.