Forum Discussion

HalleyBox's avatar
HalleyBox
Community Member
10 days ago

Forward Seeking Issue

I have added a video as a video block in Rise 360 and selected “allow forward seeking” but it is not allowing it. 
when i embed it, it works fine but there’s a sharing access issue there. 
Anyone have any recommendations for this?

rise 360

3 Replies

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    9 days ago

    Hello HalleyBox, 

    I see that you've opened a support case and are working with my colleague, Lejan. You're in excellent hands as they take a closer look at your course! We'll continue the conversation over in your case, so everything is in one spot! 

    • HalleyBox's avatar
      HalleyBox
      Community Member
      2 days ago

      I actually came across someone else's reply on this platform regarding the same issue. He stated the URL had to be added to their cisco umbrella.  I had my IT department do this and that fixed the issue for me.  (Just in case someone else comes across this) 

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        23 hours ago

        Thank you for sharing what worked well for you, HalleyBox! I'm sure this will be helpful to folks who come across this thread in the future! 

        Have a great start to your day and happy authoring!