Forum Discussion
Alternative to clear cache request
We have courses which with a requirement to retrain annually, and a consistent issue is that cached data on their computers interfere with quizzes and interactions. We find most people use the same computers, and we would like to find a solution besides requesting that they clear their browser cache (or using a private winder or using a different browser).
Some solutions I have found in the discussion board has been to issue a unique URL, to remove the option to resume a course, but we do not want to upload unique URLs when courses are updated for many reasons, and we would like to coninue offering endusers the option to resume.
Is it possible for cached information to be removed upon course completion so it does not interfere with the next retraining. Is there any other recommendation besides clearing the cache?
1 Reply
Our IT forces monthly updates to every PC/laptop connected to the network, and as part of that, there's almost always a refresh to the browser apps (Edge, Chrome) that includes an auto-dump to the various cached files. So perhaps your IT group could assist?
At the same time, since your users have clearly learned how to work in the LMS that you use, I would simply post that advice (such as, "clear your browser cache before proceeding with your selected course") on a screen that is presented to them before they actually start the training (a log-in screen, perhaps). We've also worked with our LMS admins to do that, and that has practically eliminated nearly all the problem calls we receive about not being able to work through a given course.
