Forum Discussion
Animated Gifs in Presenter
Hello,
I did a quick search for this issue but only found old discussions.
Are animated gifs still not supported in Presenter? Are there any recommended workarounds for this?
Thank you,
Jen
12 Replies
Hello Jen!
Animated gifs are supported in Presenter 360. Gifs should play on the slide, in Preview, and the published environment. Where do you see issues with the gif playing?
If you'd like to upload your Articulate Package, feel free to attach it to this public discussion or upload it to us privately in a support case.
- JenPowerCommunity Member
Hi Lauren,
Just checking back on this, thanks! :)
- JaneKuo-dcff628Community Member
Hi Lauren,
When we run the presentation from Powerpoint, the animation runs fine, but it's when we publish the Presenter file to a review link that we run into issues. The animation doesn't play at all in preview and displays as a static image.
- JenPowerCommunity Member
^ Jane is my partner on this project, so it applies to us both. Thank you for your response.
- JaneKuo-dcff628Community Member
Here is the slide that has the animated gif but it's showing as a static picture in the review link.
- MariaCSStaff
Hello Jen and Jane.
Thank you for sharing the Powerpoint file!
I encountered the same issue you described, and even attempting to export and re-insert the GIF files did not solve the problem. I went ahead and opened a support case on your behalf, so Jen, you should hear from our team soon via e-mail.
- JaneKuo-dcff628Community Member
Hi Maria,
We got the animated gifs to work in preview by extending the animation timeline to 10 seconds.
Now we are running into an issue where it won't play when we publish the course to our LMS.
Our LMS' support suggested that we try different publishing settings or check that the software we're using supports it. We're using Articulate 360, so it is working.
Do you know why the gifs aren't animated when we publish to our LMS?
Thanks!
- RenGomezStaff
Hi Jane,
I'm glad you were able to work with my teammate, Gren, to help fix the initial issues with the animated gifs, though it sounds like it still isn't working in your LMS.
Gren offered some suggestions as she tested the file successfully in multiple environments, including SCORM Cloud, so I'm not sure we can troubleshoot further. You may need to continue conversations with your LMS as we've been unable to replicate the issue!
- JaneKuo-dcff628Community Member
Hi Ren,
We are still having issues with animated gifs showing as static images in our course in LMS.
We reached out to our LMS support, and they are saying that the issue is caused by how the course is published because when it's published from Presenter, the images are in the output folder as PNG files.
Is there a setting that we need to configure when we publish a Presenter course so that animated gifs will show as animated and not as static images?
- MariaCSStaff
Hi, Jane.
I'm sorry to hear this is still an issue for you! I went ahead and added those comments to your case with Gren, so we can keep all the information in one place. You should hear from our team soon!
- ChristianFiliagCommunity Member
@Maria Costra-Stienstra
Hi Maria! Was there ever a definitive answer on this issue that can be shared? I’m experiencing a similar issue in a course where the gif plays automatically when I’m importing & syncing audio, but not in a preview mode or when the course plays in our LMS.
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