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ScottSuter-d72f's avatar
ScottSuter-d72f
Community Member
7 months ago
Solved

Anti Virus Detection While Updating Articulate 360

Good Morning Everyone, this AM I opened and signed into my Articulate App, which automatically installed an update while opening. During this process my AV alerted and provided the option to quaranti...
advice
  • KellyAuner's avatar
    KellyAuner
    7 months ago

    Hi ScottSuter-d72f,

    Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case, so one of our Engineers will be in touch shortly via email!

KellyAuner's avatar
KellyAuner
Staff
7 months ago

Hi ScottSuter-d72f,

Thanks for reaching out and detailing what you're experiencing. I see you've submitted a support case, so one of our Engineers will be in touch shortly via email!

ScottSuter-d72f's avatar
ScottSuter-d72f
Community Member
7 months ago

Thank you, Kelly

  • KellyAuner's avatar
    KellyAuner
    Staff
    7 months ago

    Happy to help, ScottSuter-d72f!

    If anyone experiences a similar issue, one way to test if a file from our authoring tools is malicious is to run it through VirusTotal or Metadefender to see if either of those tools flags it. If other anti-virus vendors flag it, please take a screenshot of the report and share your zipped output along with the screenshot with us for review.