Forum Discussion

Community Member

6 days ago

Anti Virus Detection While Updating Articulate 360

Good Morning Everyone, this AM I opened and signed into my Articulate App, which automatically installed an update while opening. During this process my AV alerted and provided the option to quaranti...

advice

ScottSuter-d72f

Community Member

6 days ago

Thank you, Kelly

KellyAuner

Staff

3 days ago

Happy to help, ScottSuter-d72f!

If anyone experiences a similar issue, one way to test if a file from our authoring tools is malicious is to run it through VirusTotal or Metadefender to see if either of those tools flags it. If other anti-virus vendors flag it, please take a screenshot of the report and share your zipped output along with the screenshot with us for review.

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360","id":"message:1221102","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:314668"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1221102"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221102"},"body@stripHtml({\"truncateLength\":200})":" Good Morning Everyone, this AM I opened and signed into my Articulate App, which automatically installed an update while opening. During this process my AV alerted and provided the option to quaranti...","body@stringLength":"688","rawBody":"

I am associating this with the update because it was concurrent to downloading the file. Research indicates it may be a false positive, but a high risk file. Does anyone else have any experience with this detection related to Articulate?

I can quarantine it, but I'm concerned if I do, it may interfere with functionality of my Articulate. All constructive comments are welcome. Thank you

Kindest Regards.

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Happy to help, ScottSuter-d72f!

","body@stringLength":"943","rawBody":"

Happy to help, !

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Thank you, Kelly

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Thank you, Kelly

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