Any Experience with Litmos? I have encountered two issues for Storyline

Thank you for your answers. I have not had a chance to determine the issue with my first question but will keep your answer in mind. 

I found out that Litmos removing the completion status for a course is due to how the system itself works. Essentially a course can always be retaken and its status changes upon your progression to that retake. So if a course had an internal assessment, its completion status will be refreshed (Although, the learner's Litmos certification of course completion remains). 

If you want to have a test maintain its completion status, it needs to be a separate assessment file within that course, either developed internally or externally from Litmos. Then place settings on the test file, that once user completes, it no longer is available for retake.