Forum Discussion
Are fonts embedded?
Indrani - when the fonts are not working, is the course running from a web server, or from your local machine?
We had the same problem as you initially - that fonts were not being embedded so when viewed on a web server they were reverting to Arial.
The reason was down to a bug in Storyline which has now been fixed in SL 360, but not SL 2 (I think)
You can work around it though if you have access to the server. You simply need to allow the WOFF font on your server; its a security issue. If you explicitly declare and allow the fonts you need on the server then it may fix your problem; it did for us.
As a quick test, it might be worthwhile downloading the trial version of SL360 or SL3 and publishing your course with that. You may find the problem fixes just by doing that.
Good luck!
Hello Andrew,
Thank you for reaching out , your time and help. Please see my comments in brown.
Reply to Are fonts embedded?
Andrew Hanley replied:
Indrani - when the fonts are not working, is the course running from a web server, or from your local machine?
From my local machine, it works perfectly. I have uploaded this articulate program in our LMS (Coursemill), and users I believe access it via IE.
We had the same problem as you initially - that fonts were not being embedded so when viewed on a web server they were reverting to Arial.
The reason was down to a bug in Storyline which has now been fixed in SL 360, but not SL 2 (I think)
Hmm.. that is not good news to me. We have SL 2. I don’t think we have the budget to upgrade ☹
You can work around it though if you have access to the server. You simply need to allow the WOFF font on your server; its a security issue. If you explicitly declare and allow the fonts you need on the server then it may fix your problem; it did for us.
I will explore the WOFF font on the server.
As a quick test, it might be worthwhile downloading the trial version of SL360 or SL3 and publishing your course with that. You may find the problem fixes just by doing that.
Good luck!
Thank you again for your help. !!
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The SL360 trial version is fully featured so might let you know if the problem lies with SL2 at least. Even if you cant upgrade, it might help to know.
Hopefully the WOFF additions to your server will help out temporarily.
Good luck!