Forum Discussion
Articulate 360 Login Loop – Requesting Immediate Assistance
Hi JohnnyBriggs,
Sorry to hear that you ran into this issue.
Good call on opening a case with our team. I can see that my colleague Lejan is already working with you on resolving the problem. While waiting for his response, here's a troubleshooting step you can try to reinstall Articulate 360 from scratch on your machine so we can start completely fresh. Then, please let me know if the issue has been fixed. I want to ensure we get you up and running as quickly as possible.
If the issue persists, please let us know through the support case so we can continue checking what's preventing you from signing in.
Hi JohnnyBriggs,
Sorry to hear that you ran into this issue.
Good call on opening a case with our team. I can see that my colleague Lejan is already working with you on resolving the problem. While waiting for his response, here's a troubleshooting step you can try to reinstall Articulate 360 from scratch on your machine so we can start completely fresh. Then, please let me know if the issue has been fixed. I want to ensure we get you up and running as quickly as possible.
If the issue persists, please let us know through the support case so we can continue checking what's preventing you from signing in.
Thanks Jose, after wasting almost a full day messing about trying to get signed in, you're suggestion worked and I'm finally back in!
Great news, JohnnyBriggs! Thanks for letting us know. I'm glad that Jose's suggestion was helpful.
Feel free to reach out in the community with any future questions or discoveries!
Hope that you have a great day and happy authoring!
