Need to remove spinning hotspot icon in quiz review in Storyline.
Hello, I am at a loss with this issue: I have a quiz designed in Storyline and the questions are hotspot question and are submitted "on click." However, when I get to the review slides, there is a spinning wheel icon that shows up on the answer the user clicked and I can't figure out how to remove it from the review slides. I want each question to be show in the slides and whether they were correct or incorrect, but I don't want the spinning wheel showing which answer they clicked. If anyone knows how to do this, I'd appreciate some guidance! Thank you.Not able to publish Rise 360 courses
Hi Articulate Team, We have been experiencing issues publishing our Rise 360 courses for the past week. The courses are being published in LMS format using SCORM 2004, 2nd Edition. This is a high-priority matter as we have several courses scheduled to launch this week and are unable to proceed without a resolution. Could you please investigate this urgently and provide an update at your earliest convenience? Thank you.Closed Captioning for videos created in Storyline
Hello! I am creating a series of short platform demonstration videos using Storyline, as it provides me the ability to enhance sections, add text, animations and more! Where I am struggling is with the closed captions generated by SL for the video. The font is large and white, which does not display well with the platform design. I have tried changing the font and background colour in the Player, however, that does not change the closed captions in the VTT file for the video. Is there something I can do to work around this? Thank you in advance :)Feature Request: Search Existing within Publish to Review 360
Hello! My team spends quite a lot of time publishing our trainings to existing 360 files because there is no way to search for an existing training, and they are not in alphabetical order so each time we have to scroll through a list of hundreds of trainings. Is there a solve currently active for this? If not, is this a feature I can request somewhere to be added? Much Appreciated, BrandonCan someone confirm if the audio file name is not appearaing on hover
Can someone confirm if the audio file name does not appear when you hover over the audio track. I don't know if it's my Windows settings or the same bug appearing once again. AND.... Can someone tell the coders to add the audio file name somewhere else ! like in edit audio editor. Is there no way of knowing the audio file name if the hover event is broken on the audio track? The file name displays when I hover over the audio track in the timeline. If I open an older file in a new instance, the hover audio file name works but does not work in first instance, sooner or later neither work. PLEASE make another way to see the audio file name beside hovering over the audio track !! Thank you.3D objects in Storyline
Hi Articulate Team, Are there any plans to bring support for 3D objects (such as .obj files) into Storyline? Essentially I'm referring to a 3D model viewer component function added to Storyline allowing for some basic manipulation of the 3D object itself such as rotate and move in X/Y/Z axis, exploded view, and part isolation. This would work wonders for so many learning projects and enhance the actual learning being achieved by the learner. Whilst Storyline has an insert web object feature, this requires additional overhead of the resource itself already being suitably hosted online or in a folder that can be hosted online (i.e. it contains HTML like files - index.html, etc. which is effectively asking for it to be web-ready). This isn't always suitable or practical for every company and their respective IP assets/resources. I have come across multiple threads asking for such a feature. Here's a few of them: 3D Models in Storyline | Articulate - Community Import 3d shapes into articulate storyline 360? | Articulate - Community How to put/import 3D moldels in Storyline | Articulate - Community In one of the threads I came across, there was a reply from Katie Riggo who stated "We're working on the ability to add 360° media assets to your courses". However, later on in the thread this turned out to be referring only to 360-degree images despite the thread being filled with people asking and requesting for 3D object support in terms of 3D models and being able to manipulate them like they can in PowerPoint. You can chalk this up as another +1 to the feature request for native 3D object support by way of being able to import and, to a basic level, manipulate them. Kind regards, SamURGENT: Systematic Memory Leak & DOM Node Explosion - Multiple Projects Affected
Hello Articulate Support & Community, I am reporting a critical, project-breaking performance issue that is now affecting multiple recent modules that causes browser crashes, particularly on mobile devices. This is an urgent matter as our clients are experiencing frequent crashes, particularly on mobile devices, and our production is at a standstill. I have already opened a technical support case (# 01272139) regarding this, but I have not received a resolution yet. I am providing full technical data here to expedite a fix. The Issue: In our latest builds using the most recent version of Storyline 360, we are seeing a massive, uncontrollable accumulation of resources that the engine fails to purge: DOM Nodes: Over 70,000 nodes for a simple 11-slide project. JS Heap Size: Reaches 2.4 GB rapidly, leading to "Out of Memory" crashes. CPU Usage: Constant saturation at 99.4%, even when the slide is idle. Cross-Environment Testing: We have verified that this behavior is NOT related to a specific hosting platform. The same leak occurs across: Articulate Review 360. LMS environments (SCORM 1.2 and 2004). Local standalone web server (No LMS/No SCORM). The Issue: The Storyline runtime appears unable to perform effective Garbage Collection. Even though I am not using complex media, the DOM tree continues to grow indefinitely. It seems the engine is "stacking" every object from previous slides without ever purging them from the browser's memory. Troubleshooting Steps Taken: To isolate the cause, I have stripped the project down to its bare essentials: Slide Master: Completely deleted the Slide Master for testing—the leak persists. Slide/Layer Properties: Every slide and layer is set to "Reset to initial state". Animations/Media: Removed all videos, Move Paths, and Emphasis Effects. New Project: Imported slides into a brand-new .story file—no change. Logic: Replaced Project.Progress with custom JS to reduce CPU overhead. Conclusion: This appears to be a systemic failure in the Modern Player's Garbage Collection mechanism in recent builds. Since this is affecting multiple projects, we suspect a regression in how the engine handles object destruction. I am ready to provide the .story file immediately to any staff member who can investigate this. Our clients are extremely dissatisfied, and we need an urgent technical review. Technical Context: Storyline 360 Version: Latest Build (January 2026). Player: Modern Player. Browser: Chrome, Edge, and Firefox (All show the same 70k node retention). Thank you for your immediate attention to this case.
