Forum Discussion

JohnnyBriggs's avatar
JohnnyBriggs
Community Member
6 months ago
Solved

Articulate 360 Login Loop – Requesting Immediate Assistance

I'm currently unable to log in to Articulate 360. When I attempt to sign in, I get the message: "You're being redirected to your web browser to sign in." The browser opens, I successfully sign in, bu...
Articulate 360
  • JoseTansengco's avatar
    JoseTansengco
    6 months ago

    Hi JohnnyBriggs,

    Sorry to hear that you ran into this issue. 

    Good call on opening a case with our team. I can see that my colleague Lejan is already working with you on resolving the problem. While waiting for his response, here's a troubleshooting step you can try to reinstall Articulate 360 from scratch on your machine so we can start completely fresh. Then, please let me know if the issue has been fixed. I want to ensure we get you up and running as quickly as possible.

    If the issue persists, please let us know through the support case so we can continue checking what's preventing you from signing in.
     

JohnnyBriggs's avatar
JohnnyBriggs
Community Member
6 months ago

Thanks Jose, after wasting almost a full day messing about trying to get signed in, you're suggestion worked and I'm finally back in!

LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Great news, JohnnyBriggs! Thanks for letting us know. I'm glad that Jose's suggestion was helpful. 

Feel free to reach out in the community with any future questions or discoveries! 

Hope that you have a great day and happy authoring!