Articulate 360 Peek Window issues

Hi Darlene!

Thanks for your update and for reaching out to our Support team! It looks like Robert's tips did the trick:

Let’s try these suggestions:

A) Make sure that ‘video hardware acceleration’ is enabled on your PC: https://articulate.fyi/2kIP5hi

B) Repair Peek. Here's how: https://articulate.fyi/2zWOUEw

C) Check and install Windows update: https://articulate.fyi/3c6TtwZ

So glad to hear this, and we are here if you have any more questions!

Hi Training BoomTown team,

Thanks for giving those steps a try, and I'm sorry to hear that the issue remains.

Would you be willing to connect with us through this link so we could explore your setup for any tailored fixes? We'd be remiss not to keep trying!

Hi! 

I'm also following to see when this may be fixed! I updated all the Scale and Layout options in my Display Settings to all different things with it still either cutting off my recording or recording multiple desktops.  

Hello Darlene,

Thank you for that helpful video, and welcome to Articulate 360 and E-Learning Heroes! 🥳

As a good first step, let's check that both screens are using the same display settings. We recommend 100% for the best results.

Here's how to check:

I am new to Articulate 360 and am just learning Peek 360 today.

Is there a fix for this dual screen issue? I'm having the same issues that the previous users on this thread experienced. When I am using dual screens, Peek gets confused, and the Peek preview pane gets caught up somewhere in between them. When I record, I get half of my image.

Thank you,

Darlene

Greetings, Maryam!

So sorry you're facing this. We're continuing to monitor this behavior, so I've shared your experience in our report.

In the meantime, what Scale and Layout setting are you using? Here's how to check and change this setting:

1. Right-click your desktop and select Display settings.
2. Click the Display tab in the upper left corner of the window that appears.
3. Under Scale and layout, select 100% (recommended value) from the drop-down list.

Let me know if you see a difference when recording in Peek 360 again!

Hello, please let us know when the bug is fixed. I'm using Windows 10 and have 3 monitors. Even when I resize the recording window, the outcome is not what I had selected. Regardless of my recording size and select, it records half of my first and 2nd monitor. 

Hi Gillian,

Thanks for contacting us and sharing that you are running into a similar issue.

Does the resolution match on both of your monitors? Looking back through the conversation and support cases, this seems to resolve the issue.

Hi there, is there a solution to using dual monitors? Having the same issue when trying to record using Peek. The recording does not match where I have set the parameters for recording. Thanks.

I'm having this issue as of today, years after this thread was started. (see my test run video attached for proof/example of issue)

It is unrealistic to tell people to disconnect their second monitor, as so many office set ups have this now and most of us need it to do our jobs properly (including having a script on the other screen). Just wanted to come in and update that this is still an issue, and a big one at that.

I love Articulate products when they work, but their inability or unwillingness to fix longstanding issues is a huge problem considering the price tag for 360.