Forum Discussion

PrajaktaNalawad's avatar
PrajaktaNalawad
Community Member
1 day ago
Solved

Articulate 360 Review Link – Content Stuck on “Still Processing” Message

We’re encountering an issue in Articulate 360 Review where the content is not displaying and instead shows the message: “This item is still processing and will be shown here automatically when ready....
articulate 360 teams
Review 360
  • StevenBenassi's avatar
    StevenBenassi
    1 day ago

    Hi PrajaktaNalawad​,

    I'm happy to share that this issue has been resolved!

    Storyline content uploaded to Review 360 now loads as expected. We'll continue to monitor performance to ensure everything remains stable.

    Please let me know if you need anything else! 

StevenBenassi's avatar
StevenBenassi
Staff
1 day ago

Hi PrajaktaNalawad​,

I'm sorry to hear that you've run into this setback when publishing to Review 360!

We're investigating an issue where some Review 360 items fail to load. This is impacting newly uploaded Storyline courses. Existing content continues to work as expected. Creators may see a loading error or be unable to open newly published content in Review 360.

We're actively working to identify the cause and will share updates as soon as we have more information. You can subscribe to real-time status updates, by clicking the 'Subscribe to Updates' button on our status page.

Thank you for your patience. I'm sorry if this has been slowing you down!