Forum Discussion
FarahAlHamed
5 months agoCommunity Member
Articulate 360
The user is unable to download the app. Please provide guidance!
JoseTansengco
5 months agoStaff
Hi Farah,
Thanks for reaching out!
I'd like to ask a few questions to clarify the behavior:
- Is your user encountering any specific error messages or prompts when they try to download Articulate 360 from the website? If yes, please share a screenshot here.
- Are they currently assigned to a seat, or have access to an active Articulate 360 subscription?
- Is the download being blocked by the network in any way?
Your user can manually install Articulate 360 by downloading the installers here, but I recommend asking them to open a case with our support team here in case they are running into any error messages so we can address the behavior.