Articulate Admin Question

Hi RobGibson-25619!

Sorry to hear that you've run into this setback. I understand your frustration!

The behavior you described is expected for Rise 360 content. Account admins have the ability to manage users, groups, and other admins, but they cannot see the content created by seat holders, unless it is shared with them. Each user's content is considered personal unless they elect to share it with the rest of the team, or specific individuals.

If you need access to a specific project, the user who created it will need to share it with you directly, as you experienced. This helps ensure that users maintain control over their own content until they decide to collaborate or share it.

For future reference, I'd like to highlight a couple of ways Rise 360 content can be shared:

• Rise 360: How to Send a Copy of a Course to Another Author
• Rise 360: Work on Content with Other Team Members (Collaborative Authoring)

Also, this article outlines the differences between Collaborative Authoring, and sending a copy of a course to another author.

Please let me know if you have any more questions!