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TomMartin-5fb68's avatar
TomMartin-5fb68
Community Member
4 months ago

Articulate Replay video issue

Hi,

I've uploaded a video file (2GB) to replay and can save the project however when I try to re-open it I encounter the following error messages and the file won't open.

This happened about two weeks ago and I was initially able to re-open the programme after making edits.  I have also successfully created a number of new replay files in the meantime and have uninstalled and re-installed Replay a couple of times.

Any suggestions would be greatly appreciated.

 

 

Replay 360

4 Replies

  • KellyAuner's avatar
    KellyAuner
    Staff
    4 months ago

    Hi, TomMartin-5fb68!

    Thanks for reaching out and including these screenshots. I see my teammate, Phil, is currently reviewing your file. They'll be in touch shortly!

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        3 months ago

        Hi KathrynHarris-c​, 

        I appreciate you reaching out and letting us know you're experiencing the same behavior as Tom. 

        • Just to confirm, when uploading a video and relaunching Replay, are you receiving the same error message as Tom or something different?

         

        I want to confirm our colleague Phil has logged this behavior as a possible software bug. We'll share any updates in this thread so everyone is in the loop. 

        As a workaround, you can try re-encoding your video to make it less than 2GB with a tool like Handbrake. If you exceed 2GB in total by using multiple videos under 2GB, the issue will not happen. 

        Looking forward to hearing from you!