Forum Discussion
Articulate Review Notification Issue
Hello,
My colleague and I have noticed that we are not receiving e-mail notifications from Articulate review when our clients are leaving comments. This issue seems to occur when the notification frequency setting is set to "hourly". Once we changed the setting to "instantly", we received all the notifications we didn't get previously all in one e-mail. Additionally, we tested the "instant" notification to see if it works properly and it does. We did not test the "daily" option.
Is anyone else experiencing this issue?
1 Reply
Hi Susan_B_Rice73!
Sorry to hear you and your colleagues are having trouble with Review 360 e-mail notifications!
Our support engineers are currently investigating this behavior as a possible bug in Review 360. I'd like to connect you with them directly, so I've opened a support case on your behalf. You're in excellent hands troubleshooting with them and they should be following up with you via e-mail, shortly.
We can continue the conversation through your case to keep all information in one spot.
