Forum Discussion

SaumitraMhatre's avatar
SaumitraMhatre
Community Member
6 months ago
Solved

Articulate Rise 360 working very slow for me and my colleagues?

I  am using the latest version of Chrome, but still facing the issues of the lag? Is there any fix available?
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi Everyone!

Thank you for bringing this issue to our attention!

I'm so sorry to hear that you've been impacted by slowdowns, while working in Rise 360. Our goal is never to leave our authors stuck in their development, and our Rise engineers are currently investigating this behavior. I've included all of your voices in an incident report our development team is tracking.

We'll be sure to update you as soon as a fix is in place. Thank you for your patience!