Forum Discussion
Articulate Rise Courses Reaching 100% but Not Tracking Completion
We’ve been troubleshooting an intermittent completion-tracking issue with Articulate Rise courses in Adobe Learning Manager and were curious whether you’ve seen anything similar. For context, we typically publish to Scorm 2004 4th edition with Course Completion as the Tracking and Reporting as Passed/incomplete.
A learner will occasionally reach 100% inside the Rise course player, but the completion does not sync back to the ALM course. Our suspicion is that it happens when the learner closes the browser/tab rather than properly exiting the course player, or when the ALM session times out while the player remains open. Reopening the module and exiting properly usually fixes the issue and forces the completion to sync. But that does not work all the time.
Occasionally there are users who send screenshots of the Rise progress bar within the course player showing 100%. What also makes it more challenging is users confusing the Rise progress bar within the course player vs. the course page's progress bar which is what truly confirmed a tracked completion in ALM.
We’ve seen this across several Rise courses. It’s difficult to quantify because learners often don’t notice unless they check the ALM course page or later receive a reminder, but help tickets suggest it affects roughly 1–2% of learners, with the true rate potentially somewhat higher.
We are trying to promote the best practice for users to promptly exit the course player at the end of the final lesson but it's either not preventing the issue or many users are still not doing this.
Have you experienced anything similar with Rise/SCORM content in ALM or any other LMS? If so, have you found particular Rise publishing settings, SCORM versions, or LMS settings that reduced the occurrence? Or any suggestions at the LMS level to combat this issue?
1 Reply
Hi EdMurphy-042b0c,
Thanks for laying out the details so clearly, including your publish settings and the difference between the progress bar in the player and the one on the ALM course page. That distinction is a helpful one to share with learners.
What I’m hearing is that you’d like learners’ completions to sync reliably, even when someone doesn’t exit the player the way you hope. Your suspicion lines up with our guidance, since SCORM 2004 requires learners to fully exit the course for completion data to show in LMS reports. One option that may help is turning on the Exit Course Link when you publish for LMS, which puts a link in the upper right corner of the course. You’ll find that setting in publishing an LMS package. It also helps to test the package in SCORM Cloud to see whether completion reports there, and to enable LMS debug mode so you can see what the course sends to the LMS during a session that didn’t sync. You’ll find more tips in troubleshooting LMS issues.
If anyone in the community has found Adobe Learning Manager settings that helped completions sync more reliably, we’d love to hear what worked.
