Forum Discussion
Articulate Rise translation not processing
Hello,
I have a project that customer wants to be translate into French, I made a copy of the project and exported .xlif file that I shared with translation company. They sent me back translated ....
The first place to start troubleshooting is your workflow. If you deviate from the Rise 360 workflow for translations, you can experience the file not being processed as you described.
The workflow should be:
1. Duplicate your course.
2. Export the XLIFF file.
3. Translate the XLIFF file.
4. Import the XLIFF file into the duplicated course.
If you did anything else along the way (make a duplicate of a duplicate for example) and try to re-import the XLIFF file into the second duplicate, it won't work.
Another common thing that will make an upload fail is if you update the course after exporting the XLIFF and then trying to import it back in.
I hope that helps!