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sandracastellas's avatar
sandracastellas
Community Member
5 years ago

Articulate software appears corrupt error

Hi All I have been using a trial version of the Articulate software for a few days now and today when I attempted to open Articulate it said "Your Articulate 360 installation appears to be corrupt...
storyline 360
JamesFitt's avatar
JamesFitt
Community Member
4 years ago
sandra castellas

Hi All

I am having the same issue. I'm using a new Microsoft Surface Pro X. Any advice would be appreciated.

 

  • JamesFitt's avatar
    JamesFitt
    Community Member
    4 years ago

    Hi everyone,

    I heard from Articulate support with a solution. The issue is that the .NET Framework needs to be enabled. I followed these instructions on how to do this https://www.groovypost.com/howto/enable-net-framework-2-windows-8/ and enabled .NET 3.5 Framework in addition to .NET 4.0 already being enabled. 

    Windows will want you to download an update and then restart. 

    This fixed the issue for me. Took about 10min tops.

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