Articulate storyline 360 replay button not working

Hi, Hianna.

While this feature hasn't made it on our feature roadmap yet, this discussion is connected to the report, so we'll be sure to notify you when we have news to share.

May of 2023 - I am having the same issue with the replay button. When clicked the audio does not resume, even when revisiting is set to initial state on both the base and layers of the slide.  Any updates yet?

Hello guys, since 2019 no solution for it? This button doenst work with implemented videos as well 

Hi Michelle and Timur, 

Thanks so much for checking in. I've gone ahead and created support cases for you both so we can discuss this further with our talented Support Engineer staff. We'll be able to take a closer look at your projects and help share personalized assistance. 

One of our talented engineers will be in touch shortly for each of you via email. Thank you for your patience! 

Hope that you both have great starts to the week ahead! 

Hi 

The replay button does not seem to work in interaction slides that has been branched to different scenes/slides. In my case, the slide plays a content and then shows buttons for interaction. When returned after interaction, the content/audio cannot be played using either play button or replay button. It can be done by dragging the seekbar, but I have to disable the seekbar, as the client wants it.

When reset to intial state, it plays automatically when revisited and not when user wants to. So, this is also not an option for us.

Possible solution 1:

Separate the content and interaction to two different slides. One with content and another with interaction.

Where interaction slide has only buttons and no audio.

OR

Possible solution 2(this is what I did):

Add another custom replay button on screen and trigger it to jump to start of timeline from beginning on the base slide.

Slide setting: Resume saved state.

Show layer with Replay button when revisited.(Layer settings: disable all options, reset )

Hope its helps until there is a software update.

Hi, I am also having this issue. I am setting most slides to "Reset to Initial State" as I understand this is less of a load on the LMS (Is this still the case?)

A subset of my slides are set to "Automatically Decide" which chooses "Resume Saved State." I do this because on these slides there are required buttons to click and I don't want to force learners to click the buttons again when they revisit the slide. 

As people have mentioned previously, the Replay button does not work on these slides set to "Resume Saved State." Can you make it so the Replay button does not appear or even better, works as expected? (I don't have time or resources to build my own Replay button.)

On the slide that serves as a main menu, I've set the slide properties to resume saved state when revisiting. I don't want this slide to replay automatically but I would like the Replay button to actually work. It does not.

This is a usability issue, if the Replay button is there it should work without my taking extra time to create a workaround. Is there a timeline for fixing this?

Same. Very confusing/misleading for users and a bit of a burden for developers to have to create another workaround. 

This seems more of an essential component that is not working rather than a 'request a feature' that might make the cut in a few years. It is really not okay to make things for people that don't work properly (for you or for us using this product). Please could someone fix this?

Whenever I send a training out for usability studies, I can count on the same consistent complaint.  The replay button doesn't work on all the slides.  My user's don't understand all the reasons for why it doesn't work and I don't want to keep explaining it.  Please, just make it so that I can deselect it from the player options!