Forum Discussion
Articulate Storyline Crashes when publishing with Classic Player
I logged on today to continue working on a project that uses the classic player and published it to HTML to preview where I was with it only for a new dialogue prompt asking me to change to a modern...
I have this same issue as well but I had never upgraded the player from classic to modern. Always had to keep the classic player for various reasons. Attached is my "information" error. (see attached)
I tried publishing an online review link and previewing the course in a slide but both crashed. Even when I rolled back to a working version of SL360 November 7, 2022 (Build 3.69.28997.0), it performed the same way with a crash.
I made a Word Doc but the file was mostly blank even though we have several slides in the course. Only came with 1 page and some text. (see attached)
I tried several working SL360 file from the project both locally and from our backup server source. Same results.
Did something change for the SL360 software? My last successful use of the file was around November 2022. Any support would be helpful thanks!
do you use the standard classic player with the default font "open sans"?
can you upload a .story file with this problem
So .... looks like I was a solo issue account based on other devs on my team. Everyone else could open the files so instead I looked to see if Windows 11 had any updates. It did, I downloaded/installed and restarted my computer. Seemed to fix all my issues so far!
Sometime the simple things are the most important. I knew it effected the software as I see a new Reach 360 button in the Publish window. Good to know how to fix tho.
Thanks for the reach out @Jürgen!
