Forum Discussion

MalloryHaynes's avatar
MalloryHaynes
Community Member
10 years ago

Articulate Storyline Red X

Hello, I was working in the "notes" section of Storyline when a Red X appeared in one of the slides' "notes" section.  I tried restarting my computer, and importing the slides into a new document,...
storyline 360
SharonSkaling's avatar
SharonSkaling
Community Member
4 years ago

I did not save the file (in fear the error would infect all the slides as it did with Mallory, the OP)/. When I reopened it was gone.

 

**This is why I save periodically! :)

]

*Note* if anyone is interested, this was a fairly new file (created no more than a month ago)

LaurenDuvall's avatar
LaurenDuvall
Staff
4 years ago

Hello Laura!

Sorry for the trouble! I've noticed this happens when a file isn't saved locally. We recommend always saving and publishing Storyline projects on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior due to latency. For example, it could cause file corruption or prevent you from saving changes. 

Are you saving your file to a shared drive like OneDrive or Dropbox? If you're saving locally and still seeing the red X, can you share your .story file with our team privately in a support case?