Forum Discussion

KazeemSalau-c04's avatar
KazeemSalau-c04
Community Member
8 months ago

ARTICULATE STORYLINE RUNNING SLOW

I have recently noticed that my Articulate Storyline desktop app runs slow for virtually every task. Items take a few seconds to copy, and there is a delay in response time. I am using the most updated version. 

 

Kindly assist 

storyline 360

5 Replies

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    8 months ago

    Hello KazeemSalau-c04! Happy to help! Is this a recent issue, or has Storyline been lagging for a while? I've noticed that Storyline 360 can lag if you're creating courses that are saved to a network or shared drive. We recommend only working on courses when they're saved to your local drive to prevent any delay or lag. It would also be helpful to know if this behavior occurs when working on a specific course or multiple courses. If it is a specific course, we can test it on our end to see if the behavior is the same! You can either attach it in this discussion or privately in a support case.

    • KazeemSalau-c04's avatar
      KazeemSalau-c04
      Community Member
      6 months ago

      Thank you for the feedback, yes, I was working from a drive. Now fixed 

  • Vic's avatar
    Vic
    Community Member
    8 months ago

    Are you missing fonts in your project? This causes massive lag for some reason!

  • AshleyLitsey's avatar
    AshleyLitsey
    Community Member
    1 day ago

    Just here to say I noticed the same issue with a project I've been working on recently.  Interestingly, the Storyline didn't lag when I started the project, but has increasingly gotten slower as I've added more slides.  This hasn't happened to me in the past, and I confirmed Storyline is up to date (as well as my computer) and I'm working from files saved locally on my C:  drive.  

    Any insight into what could cause this issue to develop, LaurenDuvall​?

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      3 hours ago

      Hi AshleyLitsey​!

      Sorry to hear you've also been experiencing lag when authoring in Storyline 360!

      Performance can sometimes degrade as more media assets accumulate within a project. Does your .story file contain several:

      • MP4 videos per slide
      • Long or uncompressed audio files
      • High-resolution images (especially PNGs with transparency)

       

      Storyline keeps media indexed at the project level. Once the total media footprint crosses a threshold, editing performance can sometimes slow down. A quick way to check is by navigating to View > Media Library from the top ribbon. There, you can sort by file size and see if a few assets are causing constraints.

      If you're still having trouble, it would be easier to troubleshoot by seeing a copy of the file itself. Do you mind uploading the affected .story file here in the discussion or privately through a support case?

      Looking forward to hearing from you!