Forum Discussion

KazeemSalau-c04's avatar
KazeemSalau-c04
Community Member
8 months ago

ARTICULATE STORYLINE RUNNING SLOW

I have recently noticed that my Articulate Storyline desktop app runs slow for virtually every task. Items take a few seconds to copy, and there is a delay in response time. I am using the most updat...
storyline 360
AshleyLitsey's avatar
AshleyLitsey
Community Member
3 days ago

Just here to say I noticed the same issue with a project I've been working on recently.  Interestingly, the Storyline didn't lag when I started the project, but has increasingly gotten slower as I've added more slides.  This hasn't happened to me in the past, and I confirmed Storyline is up to date (as well as my computer) and I'm working from files saved locally on my C:  drive.  

Any insight into what could cause this issue to develop, LaurenDuvall​?

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 days ago

    Hi AshleyLitsey​!

    Sorry to hear you've also been experiencing lag when authoring in Storyline 360!

    Performance can sometimes degrade as more media assets accumulate within a project. Does your .story file contain several:

    • MP4 videos per slide
    • Long or uncompressed audio files
    • High-resolution images (especially PNGs with transparency)

     

    Storyline keeps media indexed at the project level. Once the total media footprint crosses a threshold, editing performance can sometimes slow down. A quick way to check is by navigating to View > Media Library from the top ribbon. There, you can sort by file size and see if a few assets are causing constraints.

    If you're still having trouble, it would be easier to troubleshoot by seeing a copy of the file itself. Do you mind uploading the affected .story file here in the discussion or privately through a support case?

    Looking forward to hearing from you!