Attempts not recording to LMS

For those of you experiencing this issue and use the Saba Platform here is what I received from their technical support:

Per review of the user communication logs as well as the result of my testing on the content, the content is passing a successful completion status, but as you stated the content exit status is in suspended state. Thus the content rollup is not completing and the class remains as In Progress.

I checked the microsite setting for "Consider Content Attempt in "Suspended" state for completion for SCORM2004 type content" and this is currently set to zero meaning the system will take the content specific value.

To resolve the issue, there are two options:

1. Update the microsite content setting to 1, so that all SCORM 2004 type content is considered for completion.

Admin > System > Configure System > Mirosite > SabaCloud > Site Properties > Content > "Consider Content Attempt in "Suspended" state for completion for SCORM2004 type content" = 1 > Save

OR

2. On the Content Details page for this content, enable the setting "Consider Content Attempt in "Suspended" state for completion" by checking the check box and saving the change.

Note: Option 2 will only set the consider suspended state for completion for that particular content.